Need to return an item? We are happy to assist. We take pride in ensuring that we comply with the provisions contained in the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2002. Please also note that this policy is not intended to limit any rights whatsoever.
WHICH ITEMS CAN BE RETURNED?
You can return items if you have changed your mind or if the product is defective.
RETURNS PROCEDURE IF YOU HAVE CHANGED YOUR MIND
- STEP 1: Send a return request via email to
support@3dfusion.cowithin 7 days of the order being delivered. - STEP 2: Once processed, you will receive confirmation of the return. Please note that all costs relating to the return delivery are for the buyer’s account.+1
- STEP 3: You must arrange for shipping the product back to 3DFUSION’s distribution centre:
- Address: 51 Pioneer Street, George, 6529, Western Cape.
- STEP 4: Items must be in their original, intact packaging and in a resalable condition. A handling fee may be deducted if these criteria are not met.+1
RETURNS PROCEDURE ON DEFECTIVE PRODUCTS
3DFUSION distributes locally manufactured filament and third-party hardware; however, warranties exclude fair wear and tear or damage due to inappropriate use.
If a product is defective (due to a manufacturing or design fault), please notify us at support@3dfusion.co within the warranty period.
RETURNS TERMS AND CONDITIONS
We reserve the right to reject a return for the following reasons:
- The product is not returned in a resalable condition, i.e. Is returned damaged in a way that is not specified in the return reason.
- The product is not defective and not returned within the 7-day period.
- A product is missing from the returned order.
- The incorrect product is returned.
Rejected Returns:
Should we reject your return for any reason specified above, we shall notify you to collect or have the item(s) at your expense
Should you not collect the item(s) within 1 month from the notice to collect, we will have to destroy the product for inter alia public health reasons.
Refunds and Store Credit:
1. Store credits will be sent immediately via email and cash refunds can take up to 7 working days to reflect, depending on the method of refund and banking institutions.
2. You will receive a cash refund or store credit (your choice) for the Rand value of the Product you paid.
3. If you have paid via Store Credit or a Gift Voucher, you will receive Store Credit or your Gift Voucher will be credited to the value of the Product you paid.
4. We cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will credit your account.
You cannot exchange any products; however, you may return the product for a refund or store credit.
If a personal item or parcel meant for another retailer is returned to us in error, we will provide you with two options: You can arrange collection at your cost from our warehouse or we can discard the unwanted items on your behalf. Should you wish to arrange the collection of the item, we will provide you with a reference number, which you must ensure that your courier quotes upon collection. Should you not collect within 30 days of us contacting you, we will have no further option but to discard it.
Products Under Warranty:
6.1. The 6-Month Warranty:
6.1.1. All products can be returned if they are faulty/defective, not fit for their intended purpose or do not match the sample or description. These products need to be returned in their original packaging with all labels attached within 6 months of delivery.
6.1.2. A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected under the circumstances. A product is in a defective condition if it is dangerous to the user or to the consumer when used in the prescribed way and/or for the purpose for which it was manufactured or designed. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.
6.1.3. Our warranties exclude:
- Fair wear and tear
- Damage by fire, flood, high temperature or any environmental condition for which the products were not designed.
- Damages due to inappropriate use
- Products which have been modified or have undergone unauthorised repairs
6.1.4. When returning a product after the standard 7-day returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession.
6.1.5. If you are not sure as to whether the product that you bought falls within the supplier warranty period offered by the manufacturer or distributor, or whether it falls under the out-of-warranty period, contact us at support@3dfusion.co and we will advise you and provide you with the contact details of the relevant Third Party Vendor, manufacturer or distributor.
See also: General Terms and Conditions of Sale